Dealing With Clients

// April 30th, 2009 // Jobs, Rants, Web Design

I had to rant about this one a little bit. We all know it’s hard to find a perfect client, and how frusterating it can be to work with clients who just don’t quite get it. Here is the situation:

A client comes to me wanting a website. I must preface here and say that his current site could not get any worse. As I began designing and developing this site we had a hard time communicating with each other. When I described to him how I was going to build the site he seemed to understand what I needed from him. That would be too easy… When it came time to get some FTP information from him he put me in contact with one of their “I.T.” guys. I came to learn that they “don’t use FTP for their website”. I was confused at this point because I didn’t know there was any other way of putting a site on the web. I was blown away to find out they were serious and this was one of the biggest warning signs from a client that has made me want to slowly step away from the project.

I dug through my bookmarks and recent happenings on the internet and came up with a few things relating to this topic. A written post by Jacob Cass called How to Talk to Non-Tech-Savy Clients, and Episode 29 – Repairing Client Communications from the Freelance Radio Podcast.

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